Welcome to Ray & Scott's Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.
You can print out any page from this Website, including any of its terms and conditions, by selecting Print from the File menu of your internet browser.
All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.
Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:
1. copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
2. download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
3. utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
4. create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your reviews must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction).
(a) send you one or more formal warnings;
(b) temporarily suspend your access to the website;
(c) permanently prohibit you from accessing the website;
(d) block computers using your IP address from accessing the website;
(e) contact your internet services provider and request that they block your access to the website;
(f) bring court proceedings against you for breach of contract or otherwise; and/or
(g) suspend and/or delete your account with the website.
PRICING AND PAYMENT
Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct price.
All Jewellery is despatched from the Island of Guernsey in the Channel Islands via either the Royal Mail or DHL dependant on order value. The Island of Guernsey have the facility to pre pay the VAT, for UK based customers, on their behalf to ensure a speedy and efficient delivery. This procedure is mandatory on individual items purchased through the Website up to and including a value, excluding VAT, of £897 to use the Royal Mail. Any order over £897 excluding VAT will be despatched by a security checked courier.
All payments must be made at the time of ordering. We accept payment via Visa, MasterCard, PayPal and Maestro cards. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch your order until we receive payment in full.
For payment by card, all credit and debit cardholders and bank/building society account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of your order as a result.
By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the order, validate your payment card and obtain authorisations for your payments for your order
Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.
We do not have to accept your order, and in particular, we will not accept your order if:
· we do not have the goods in stock/the goods in stock appear to be damaged;
· your payment is not authorised;
· there is an error on our Website regarding the price or other details of the goods;
We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
*NO VAT TO PAY ON YOUR ORDER
Please note VAT @ 20% will be added to orders at Checkout outside of the island of Guernsey.
YOUR RIGHT TO CANCEL
If you are a consumer you have the right, in addition to your other rights, to cancel the contract (other than for personalised or other products which we have specified as non-returnable, including specific sizes of rings) and receive a refund from us. You must inform us in writing at Ray & Scott by email at email@example.com , should you wish to cancel within seven working days, starting on the day after your order has been delivered to you.
If you choose to cancel then you must return your order to us at your cost and risk and we advise you to ensure that the item/s from your order are adequately insured during the return journey. You must ensure that you take reasonable care of the item/s and that they are returned to us within seven working days, in the condition you received the item/s i.e. unworn and return within the original packaging, from the date of notification of their intended return. All postage charges are non refundable.
For any order consisting of "Bespoke Jewellery" ("Bespoke Jewellery" means any item of jewellery that is created by us in accordance with your specifications). This includes but is not limited to items with customised design, metals, stones or engravings) your right to cancel is revoked.
Details of your right to cancel or return will also be provided in the delivery note which accompanies your order.
In addition to your right to cancel above, Products are accepted for credit or exchange if returned to our retail location (Ray & Scott in Guernsey), in a saleable condition within 30 days of delivery accompanied by your delivery note. Such a return is at your cost and risk and we advise you to ensure the item/s are adequately insured during the return journey. You must ensure that you take reasonable care of the item/s.
Where you paid for an order by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
All refunds will be made within 30 working days.
We will arrange for the products to be delivered to the address for delivery indicated in your order. We will not be held responsible for any incorrect information provided by you, and if delivery is not made because of this we will not accept any claims against us this includes items been lost in post because of incorrect delivery information.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7-10 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.
We take great care in ensuring all items are available at time of ordering however in the case where a product is found to be out of stock we will contact you to confirm a new delivery schedule or to offer a full refund.
If we have not delivered the order within 30 working days of submitting your order or any other date that we have agreed with you then you may cancel the contract and we will refund any money paid by you.
Please see our delivery pages for more information on how your product can be delivered.
RISK AND OWNERSHIP
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of delivery of the products.
Head Office Address
Ray & Scott, The Bridge, St Sampsons, Guernsey, Channel Islands, GY2 4QN
+44 (0)1481 244610